Help
Possible concerns you might have
Q1
Why wasn't I approved for a loan ?
Answer: We understand that it is frustrated to be rejected. Your loan is evaluated by an automated system that takes into account many factors, including your loan application and other credit information. We are always working on improving our policies. We will update you as soon as you are eligible to reapply.
Q2
How can I access to 30Days Loan?
Answer: The ZimLoan 30 days loan is available according to your salary date and our promotion.
Q3
Why an application fee is deducted from the loan I Applied?
Answer: A 10% application fee is deducted every time one makes a loan application. our clients do not have to travel to access our small soft loan, no paper work or bank statements needed. and our online system also need to be serviced.
Q4
How to invite friends and earn a commission?
Answer:
1. Click on this link below www.zimloan.com
2. Enter Your phone number
3. Click on GET to receive Your verification code
4. Go to “Me” and “My share center” to copy your personalized link
5. To share this link to anyone or any platform you want to share to (whatsapp，facebook，sms)
6. You receive a one dollar commission automatically when the people you invited successfully manage to access the loan
Q5
Do you allow part payments?
Answer: Yes, we actually encourage our clients to make part payments so they do not default or overdue on their loans. But, you will receive confirmation of payment only after you settle the full loan amount.
Q6
What happens if I don’t manage to settle my loan on my due date?
Answer: When your loan overdues, you will be charged a 10% default management fee plus one percent (1%) everyday of your initial loan amount until you clear your loan. So, try your best not to default to make your loan expensive.
Q7
What are Your Loan qualifications?
Answer: For one to qualify for ZimLoan loans, you need to be on a stable payroll, working under the registered private sector or government sector, though system is not open to everyone.
Q8
How do I get upgraded to a higher loan amount?
Answer: The system monitors how well you make payments on time, and automatically upgrades after you have a good credit score.
Customer Services
Please contact either of the following numbers to get support.
7:00-22:00,Monday to Sunday
